Customer Support Assistant

Job Description

We are looking for a dedicated Customer Support Assistant to join our team. The ideal candidate will assist customers by providing timely and accurate support, resolving inquiries, and ensuring a positive experience. You will work closely with various internal departments to address customer needs and improve satisfaction.

Responsibilities

• Respond promptly to customer inquiries via email, chat, and phone.
• Assist with order processing, tracking, and issue resolution.
• Collaborate with logistics, sales, and technical teams to solve customer problems.
• Document customer interactions and maintain accurate records.
• Identify recurring issues and suggest process improvements.
• Ensure high customer satisfaction and maintain professional communication.

Requirements

• Proven experience in customer support or service roles.
• Excellent communication and interpersonal skills.
• Problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic computer skills and familiarity with CRM systems.
• Fluent in English; additional languages are a plus.

Benefits

• Competitive salary and benefits package.
• Flexible working hours and remote work options.
• Health insurance and retirement benefits.
• Professional development and training opportunities.
• Work in a friendly and collaborative team environment.